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FAQ
When will my order be shipped, and how long does delivery take?
All orders are shipped on the next business day after purchase. Delivery time is 6-8 business days, depending on the destination. Once your package has been shipped, you will receive a tracking number.
Can I return an item if it doesn't fit?
Yes, you have 30 days to request a return. The item must be unused, in new condition, and with all original tags attached.
How do I find the right size?
Each item has a size chart on the product page. If you're unsure between two sizes, we recommend choosing the larger one.
What payment methods do you accept?
We accept Visa, Mastercard, American Express and PayPal (if available, you can pay in multiple installments with no interest).
What if the item doesn’t meet my expectations?
If you are not satisfied, you can return the item within 30 days. Contact us, and we will guide you through the return process.
Is payment secure?
Yes, all payments are secure. We use reliable systems to protect your data.
How can I contact you for assistance?
You can reach us via email at info@sophie-oxford.uk. We will respond within 24 hours.

Free Delivery in the UK
We use Royal Mail for fast and reliable shipping. Enjoy free standard delivery on all orders within the UK.

24/7 Customer Support
We’re here for you 24/7. Feel free to reach out anytime at info@sophie-oxford.uk — our team will get back to you as soon as possible.

Sophie Oxford Quality
At Sophie Oxford, we guarantee premium quality with comfortable fits and durable materials — perfect for the British lifestyle.